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RETURNS, REFUNDS, AND EXCHANGES

Thank you for choosing to shop with us. 

This document serves as our comprehensive guide to Returns, Refunds, Exchanges, and Courier Services.

RETURNS, REFUNDS, AND EXCHANGES

We aim to ensure your complete satisfaction with every purchase. If, however, you are not entirely satisfied, we are here to assist you.

  • Request for Refund or Exchange

1.1  To initiate a refund or exchange, email us to info@lifetrekproducts.com within 5 days from receipt of item(s) with:

1.1.1       Your order number

1.1.2       Reasons for requesting a refund or exchange

1.1.3       Preference for credit, refund, or exchange

1.2 Securely pack and seal your parcel in its original packaging if possible.

1.3 Return the parcel to the following address:

INVESTIN BRANDS (PTY) LTD

Unit 6, 7 Kuile Street, George Industrial, George 6530, Western Cape, South Africa

1.4 Once we receive your item(s), you will be notified via email. You will need to confirm whether you prefer a refund or an exchange. Upon approval, we will facilitate the refund or exchange promptly.

1.5  Upon approval of your request, you will be responsible for the courier back to INVESTIN BRANDS (PTY) LTD within 7 days.

1.6 To qualify for a refund or exchange, item(s) must be in a resaleable condition, unused, and in their original packaging.

1.7  Please ensure all accessories, labels, and any bonus item(s) are included/intact.

  • Refunds

2.1  Upon receipt of the returned item(s), we will inspect them and notify you of the approval or rejection of your refund request.

2.2  Approved refunds will be processed via EFT.

2.3  Please note that courier costs for the original delivery will not be refunded.

2.4  Refunds will be issued within a reasonable timeframe.

  • Exchanges

3.1  Upon receiving your item, we will inspect it and inform you of the approval or rejection of your exchange request.

3.2  Replacements for approved exchanges will be dispatched to you via courier within a reasonable timeframe.

  • Courier 

4.1 Please find below an example of our available courier services:

  • Standard Courier (within Gauteng)
  • Expedited Courier (within Gauteng)
  • National Courier (outside Gauteng)

4.2 Customers are responsible for the cost of returning items, unless the item(s) are faulty or damaged due to the Company’s fault.

4.3 All returns must be sent using a traceable delivery method.

  • Contact Us

5.1 If you have any queries or need assistance with returning items for a refund or exchange, please don’t hesitate to contact us at info@lifetrekproducts.com.

We’re happy to help.